For numbers to appear in the Insights section, a few things need to come together. The most important thing up front: without connected social accounts there are no statistics – that's not a bug, it's expected.
What you need
- Social Connect: Insights are part of Social Connect, which is included in your plan from Solo upwards – it isn't included in the Free plan. More on this under Connecting social accounts.
- At least one connected account: Only once an account like Instagram, TikTok or YouTube is connected can maebe fetch numbers. See Connecting social accounts.
- Published posts: Statistics are only created for posts that are actually live on the platform. Plain drafts, or approved but not yet published posts, won't appear.
Why my insights section is empty
If you don't see anything, it's usually down to one of these:
- No account is connected yet. This is the most common reason.
- The account was only just connected – the first numbers take a moment to be fetched.
- There are no published posts yet on the connected account.
In all of these cases nothing is broken – as soon as the connection is in place and posts are live, the section fills up on its own.
Note: Your plan includes two accounts per team. Each “+ Channels” package adds three more – up to eight.
What you won't find in insights
Some analytics simply aren't provided by the platforms. These include things like detailed audience data (age, region). maebe only shows what the platforms reliably provide.
maebe works out your best posting times itself, from your own numbers – more on this under Prime Time.
How long we keep your insights
We keep your insights for two (Solo), three (Pro) or five years (Studio), depending on your plan. If you move to a smaller plan or to Free, nothing is deleted.
Where to go next
Once everything's in place, get up to speed under Understanding statistics. For the connection itself, head to Connecting social accounts.