The traffic light says "yes, maybe, no" – but not why. For everything that needs more than a color, every image and every video in the media pool has its own comment thread. "A bit brighter please", "the logo is cut off", "this is the one for the cover" – right on the item, not in an email nobody can find again.
How to comment
- Tap an image or video in the media pool – it opens full screen.
- In the bar at the bottom you'll find Comments. The number next to it shows how many there already are.
- Tap it, write your comment and send it.
On the tiles in the overview you'll see a small speech bubble with a number in the bottom right corner – so you can tell at a glance where something was discussed. The bubble only appears when there is something to read.
A comment can be up to 500 characters long. That's enough for a clear point and keeps the thread readable.
For videos: comment at a specific point
As soon as you tap into the comment field on a video, the video pauses and the current position is pinned to your comment – for example "at 0:12.4". If you want a general comment without a position, tap the Pin timecode chip above the field; the pin comes off, and tapping again pins the current position once more. If you keep playing and pause somewhere else, the timecode follows. Above the field you'll also find small controls (5 seconds back, play/pause, 5 seconds forward) and a progress bar with the comment dots.
Comments with a timecode are available from the Pro plan – comments without a time stamp are included in every plan that has media pools.
In the list, such comments carry a coloured time stamp – tap it and the video jumps exactly there. On the player's progress bar you'll also see a dot for each of these comments; tapping it jumps there and opens the comment. Times are shown in tenths of a second – as precise as a video in the browser can reliably be positioned.
Copy all comments
At the top of the comment list you'll find Copy all. It puts all comments on the item into your clipboard as text – one line per comment, with the time stamp first for videos. Handy as an edit list or as notes for whoever reworks the material.
Internal or visible to everyone
You decide per comment as you write it:
- Internal – only your team reads along. The right place for "out of focus, but the client likes it".
- Public – also appears on the share page you send to your client.
The default is internal. A comment only becomes public if you actively switch it – so nothing slips out by accident.
Members with the junior role always write internally. Their comments never appear on the share page.
Comments from your client
Once you've shared a pool, anyone with the link can comment too – no account, no sign-in. Those comments show up on your side as "Guest".
Two things worth knowing:
- All guests see each other. If you share the same link with several parties, they read each other's comments – just as they see each other's ratings.
- Every guest is called "Guest". Who exactly wrote something isn't shown. If that matters to you, share a separate pool per party.
Your internal comments stay invisible throughout – and the number on the speech bubble only counts what guests are allowed to read.
Comments cannot be deleted
Once written, a comment stays – including your own. That's on purpose: feedback that can quietly disappear later is no reliable basis for an approval.
If you want to end a discussion, there are two ways: stop sharing the pool (nobody can reach the link any more), or delete the item in question – its comments go with it.
Who gets to know
Every new comment appears in your team's activity feed. One click takes you straight to the item that was commented on.
In the maebe app (iPhone and Android) you also get a push notification for every comment – so you can follow feedback on an item without keeping the app open. You won't be notified by email. Adjust both to your liking in your notifications under "Comments".
What's next
Before your client can comment at all, you need the link: Sharing a media pool. And once you agree, turn the selection into a post – where it continues the same way: Commenting on images and videos in a post.