Add-ons are bookable packages per team – separate from your plan. While your plan sets the big limits (how many teams, projects or how much storage), you book add-ons for a single team exactly when you need them there.
Why per team?
If you have several teams, not every one needs the same extra features. One team might need more social-media accounts or more storage, while another gets by fine with the plan. That's why you always book add-ons for a specific team – so you only pay for what you actually use there.
Which add-ons there are
- + Channels: Social Connect is included in your plan from Solo upwards – with two accounts per team. If a team needs more, each “+ Channels” package adds three more accounts, up to eight. See Connecting social accounts.
- 4K encoding: Videos in your posts are processed in 4K instead of Full HD – that is, the version that goes out for approval and gets published. In media pools your videos are always kept in their original quality anyway. Included per team in Pro and Studio – in Solo you can add it when you need it.
- Extra storage: Adds 250 GB, 500 GB or 1 TB of storage to a single team. You can book the same size several times, for example 1 TB twice. The extra storage applies to that one team only.
- Extra teams (Studio): In the Studio plan you can add more teams – each with Social Connect, its own storage and 4K. You do this under Plan & extras in the Plan tab.
How to book an add-on
You manage add-ons in your account under Plan & extras, in the Extras tab. There you can see what's available and what's already active:
- At the top, pick the team you want to book for (if you own more than one).
- Choose the add-on you want – for extra storage, also pick the right size.
- Confirm the booking. The add-on becomes active for that team straight away.
Change or cancel
You change booked add-ons in the same place: under Plan & extras, in the Extras tab, for the team in question.
- Extra storage: With Change size you pick a different size – the number of packages you've booked stays the same. With Quantity you add packages or give some up. You can only go down as far as the storage the team is currently using; if there's more material in the team, free up some space first.
- + Channels: Each team can have at most two packages – with one package the team has five accounts, with two it has eight. If you go down to one package, the team can't have more accounts connected than there's room for afterwards. In that case, disconnect an account first under Connecting social accounts.
- Extra teams (Studio): You change the number under Plan & extras in the Plan tab, in the Extra teams card. Fewer extra teams are only possible once you're using correspondingly fewer teams – so delete a team you no longer need first.
Changes to size and quantity are charged pro rata with your next invoice. New storage or new slots are ready once the payment is confirmed.
Cancelling: With Cancel on a booked add-on, you end it at the end of the current billing period. Until then you can keep using it; the add-on shows when it runs until. Add-ons that are included in your plan or that we've activated for you can't be cancelled individually.
Undoing a cancellation: As long as a cancelled add-on is still running, you can undo the cancellation on its card with Undo cancellation. The add-on then simply continues, and you can change its size or quantity again.
Cancelling + Channels: This works once the team has no more accounts connected than your plan allows on its own (two). If there are more, disconnect accounts first – maebe shows on the card how many are connected and how many will be possible afterwards.
If + Channels ends another way, for example because a payment didn't go through, all accounts stay connected. The most recently connected accounts above the limit are then paused: they carry a “Paused” label on the Social Connect page, aren't offered in the post editor and don't publish. Posts already scheduled on a paused account are withdrawn and shown as failed, and you get a notification. Once you disconnect another account, the pause ends and you restart the posts with Try again. Statistics for paused accounts keep running.
Note: Add-ons are usually booked and managed by a team's Owner. If a feature is already included with your plan, it shows up as "included" and there's nothing extra to do.
If you need several extra features at once, it's often worth a look at a larger plan – some add-ons are already part of it there.