The post chat is fine for "Looks good, please schedule it". For "the third image is too dark" or "tighten the cut at 0:12" it's too coarse. That's why every image and every video in a post has its own comment thread – just like in media pools. Feedback lands where it belongs: on the item.
Comments on images and videos in a post are available from the Pro plan. See the plan comparison for what each plan includes.
How to comment
- Open the post and tap an image or video – it opens full screen.
- In the bar at the bottom you'll find Comments. The number next to it shows how many there already are.
- Tap it, write your comment and send it.
On the tiles in the post you'll see a small speech bubble with a number in the bottom right corner – so you can tell at a glance where something was discussed. The bubble only appears when there is something to read. It shows up in the editor and on the share page your client sees.
A comment can be up to 500 characters long.
For videos: comment at a specific point
As soon as you tap into the comment field on a video, the video pauses and the current position is pinned to your comment – for example "at 0:12.4". Nobody has to write "roughly in the middle" any more.
- If you want a general comment without a position, tap the Pin timecode chip above the field – the pin comes off. Tapping again pins the current position once more. If you keep playing and pause somewhere else, the pinned timecode follows.
- Above the field you'll also find small controls (5 seconds back, play/pause, 5 seconds forward) and a progress bar with the comment dots – so you can drive the video without closing the comments.
- In the list, such comments carry a coloured time stamp. Tap it and the video jumps exactly there.
- On the player's progress bar you'll see a dot for each of these comments. Tapping the dot jumps there and opens the comment.
Times are shown in tenths of a second. That's as precise as a video in the browser can reliably be positioned.
Internal or visible to everyone
You decide per comment as you write it:
- Internal – only your team reads along.
- Public – also appears on your client's share page.
The default is internal. Members with the junior role always write internally. Internal approvers always write publicly – they are the client side.
Comments from your client
On the share page your client can comment on every image and video in the same way – including time stamps on videos. Anyone signed in with their PIN writes under their own name; without signing in, comments appear as "Guest". If the approval requires a PIN and your client hasn't signed in yet, the page asks them to first.
Once a post is approved or rejected, no new comments are possible on the share page – in the editor you can still leave notes.
Your internal comments stay invisible to the client, and the number on the speech bubble only counts what they are allowed to read.
Copy all comments
At the top of the comment list you'll find Copy all. It puts all comments on the item into your clipboard as text – one line per comment, with the time stamp first for videos. Handy as an edit list or as notes for whoever reworks the material.
Comments cannot be deleted
Once written, a comment stays – including your own. Feedback that can quietly disappear later is no reliable basis for an approval. If you delete the item, its comments go with it.
Who gets to know
Every new comment appears in your team's activity feed. In the iOS app you also get a push notification for every comment – so you can follow feedback on an item without keeping the app open. You won't be notified by email. Adjust both to your liking in your notifications under "Comments".
What's next
The comment thread on an item complements the post chat, it doesn't replace it. How approval works as a whole is described in How approval works, and what your client sees in What your clients see.